(2022)
SFU Health & Counselling
Created a mock CRM Interface to target the new balance between in-person and online activities for the receptionists at SFU Health & Counselling to handle the influx in student appointments following the return to campus transition during COVID-19.
For IAT 334 Interface Design, working in a group of 3, we were tasked with creating a smart device application that targets the new balance between in-person and on-line activities for users in a professional context during COVID-19. Establishing the receptionists at SFU Health and Counselling as our users, we created a Customer Relationship Management interface that was able to streamline the appointment management process.
ROLE
UX Designer
TIMELINE
Jan - Apr 2022
ORGANIZATION
SFU Health & Counselling
TEAM
CLASS
IAT 334 - Interface Design
TYPE
School Design Project
RESPONSIBILITIES
In-Person User Interviews
Crazy 8 Ideation
Figma Wireframing
Protopie Prototyping
Usability Testing + Iterations
SFU H&C is seeing an influx in students seeking for help following the return to campus transition.
The current Google Calendar booking system simply cannot keep up with the sudden increase in demand.
The receptionists at SFU Health and Counselling are having difficulties keeping track of which appointments are in-person and which appointments are online, often causing confusion when relaying messages and changes to both counsellors and students.
How Might We ...
create a management system that can handle an influx in appointments of different delivery modes, in order to provide clarity to students, counsellors, and the receptionists at SFU H&C.
High-level overview of today's appointments while flagging those that require immediate attention.
Receptionists can quickly make the appropriate changes to the flagged appointments that require immediate attention by changing the date, time or format, and then sending out a notification to the relevant parties.
Built-in accelerators in the form of pre-filled template messages and suggested conflict resolutions.
Depending on the type of conflict, our prototype will automatically suggest possible resolutions and then generate an autofilled email templates ready for the receptionists to edit and send.
Promoting recognition over recall by simultaneously handling both side of a change.
Manage Bookings displays a more detailed view of the appointment that require changes.The receptionist is able to handle both the student and the counsellor side of the change, ensuring all stakeholders has been notified.
This is an archived project.
Please reach out if you'd like to learn more about it.
